How do I get an update on my order ?

To get an update on your order, simply email us at [email protected] or call 0473 644 098.

Upon completing your payment transaction, our system creates the purchase order which is automatically forwarded to our warehouse, or our winery or distributor partners via email. All orders are confirmed by our partners, and if we haven’t heard from them within two business days, we follow up by email and phone to ensure no customer order is left waiting.

Wines are dispatched from the Cellars South Australia warehouse the same day or next working day. Orders from individual winery or wine distributors are picked and dispatched within 24 hours of receiving your order. If there is a delay for any reason, you will be notified. In most cases, once the wine is dispatched from the winery cellar door or warehouse, you will receive an email confirming the date of dispatch, tracking number and shipping provider (Australia Post, Aramex, Fastway, etc). Please note, some distributors use their own courier company, and there is no tracking available for these orders. During busy periods, dispatch may take longer depending on the source. Delivery time from dispatch remains the responsibility of each individual winery and wine distributor yet are typically 7  to 10 days. In some cases, the winery itself will make the deliveries. And yes, the winery staff enjoy it as they get to meet you 🙂

Why do some orders take longer than others ?

Deliveries from wineries in one part of the county to you in another part of the county can take up to 10 days. For example, if a customer in Tasmania orders a wine that is stocked in Western Australia, this will take much longer than if they ordered a wine that was stocked with one of our Tasmanian partners. Major carriers including Australia Post can experience delays depending on where you are located.

From time to time, wines can be damaged in transit and if so, we will notify you. If you provide an incorrect shipping address at the time of order, please contact us directly. Where possible, please include a mobile phone number of the person receiving the wine so Australia Post or the courier can contact you.

Who can accept the wine delivery if I am not available?

All cellars.com.au orders require Authority to Leave (ATL) prior to checkout. Cellars.com.au and our supply partners are required by law to adhere to selling alcohol responsibly and deliveries will only be made to persons over the age of 18 years. If there is any doubt about the age of the recipient on delivery, Australia Post or courier delivery drivers must ask for photographic ID. If that recipient is unable to produce appropriate ID, then the delivery driver will be unable to leave the wine.

Do you have same day delivery?

Although this is not impossible, it is unlikely for 98% of orders. As wines are packed and shipped from each individual location, same day shipping is a rarity. However, previous customers have received orders within hours of purchase. It is important to also remember that deliveries can range from 7 to 10 days depending on couriers and shipping destination. You may wish to choose a winery that is closer to the shipping / delivery address as that will, in most cases, lead to shorter delivery times.

Can I have wines delivered outside of Australia?

No. All deliveries are only within Australia. While some of the wineries have export licences, Cellars.com.au do not have an export licence.

Do you deliver everywhere in Australia ?

Mostly. Wineries and wine distributors listing wines on Cellars.com.au have the option of where they ship to. The wineries listed on Cellars.com.au will note where they will not deliver to. If your order is placed and the winery will not process the order, we will notify you and refund your payment.